Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Fill out our contact or service request forms
• Schedule an appointment by phone or online
• Request an estimate or consultation
• Subscribe to our newsletter or promotional communications
• Leave a review or testimonial

This information may include your name, email address, phone number, mailing address, service address, and details about your plumbing needs.

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device type and screen resolution
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To respond to your inquiries and fulfill service requests
• To schedule and manage appointments
• To send appointment confirmations, reminders, and follow-ups
• To process payments and send invoices
• To send promotional communications (with your consent)
• To improve our website and user experience
• To comply with legal obligations and protect our rights

3. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers — With trusted third-party vendors who assist us in operating our website, processing payments, or delivering services
• Legal Requirements — When required by law, subpoena, or other legal process
• Business Protection — To protect the rights, property, or safety of Mark's Plumbing, our clients, or others
• Business Transfers — In connection with a merger, acquisition, or sale of assets

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

• Essential Cookies — Required for basic website functionality
• Analytics Cookies — Help us understand how visitors interact with our site
• Marketing Cookies — Used to deliver relevant advertisements

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be retained for warranty and regulatory compliance purposes.

7. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access — Request a copy of the personal information we hold about you
• Correction — Request correction of inaccurate or incomplete information
• Deletion — Request deletion of your personal information, subject to legal exceptions
• Opt-Out — Unsubscribe from marketing communications at any time
• Do Not Sell — We do not sell personal information; California residents may still exercise this right under the CCPA

To exercise any of these rights, please contact us at [email protected] or call (805) 555-0342.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: